The revised version of Staples’ iOS app lists products but no longer lets you know if a product is available both in-store and online or online-only. This matters when you use the app, find a product, then go to a store and are told, “lol, naw, we only have that online!”
To insure they are not wasting a trip to the store, a customer is forced to call ahead to check for stock, an inconvenience the app should eliminate, not create. This is bad design.
Best Buy’s app, on the other hand, not only tells you if a product is available in-store, it will provide a handy list of storers near you that have it in-stock. That’s good design.
Staples bad, Best Buy good.
