Things you don’t want to hear at the start of a tech support call

  • I pushed some buttons…
  • I’m not sure what happened but…
  • I don’t know anything about computers
  • I’d like to complain about…

Things you don’t want to hear during the call:

  • kids crying in the background
  • kids fighting in the background
  • kids playing in the background
  • kids
  • alarms going off (actual alarms, not the ones in your mind)
  • advice on how to insert hardware into an anatomically dubious location
  • someone eating nuts
  • dogs barking
  • a loud TV or music
  • especially country music

Also, you really don’t need to say how old you are. Really!

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